About transportation logistics:
If we sent you this message it’s because it answers
your question(s):
Please contact ONLY ONE of our accounts, no need to text all of our accounts at once. You can text us on WhatsApp or WeChat for customer service related issues, and make sure to follow us on instagram for updates on our stock, what we’re producing, and giveaways etc…
1. Shipping Fee
Generally, we provide relatively fast free shipping. If some countries or items require very expensive logistics fees, we will inform you in advance. Please be aware that due to the pandemic, shipping has had huge delays. For example, as of 3. April 2022, some cities in China went to complete lockdown, and those cities were cities that we use when shipping internationally.
2. Shipping Methods
We have DHL, EMS, UPS, Lion,USPS, ARAMEX, FEDEX and so on. Usually, we choose the fastest and most efficient, but at the same time safest, logistics company. If you would like a certain express shipping, you can tell us, but please be aware that it might cost a bit more (around $15-20 more per package)
3. Shipping/Tracking:
Shipping time is about 7-25 days on average; sometimes less (2 days) and sometimes more due to some delays such as the COVID-19. At the moment, it averages at 10 business days.
4. Customs and import fees/duty:
When shipping, we make sure to use methods so that you do not have to pay any import fees or anything of that kind. Unfortunately, sometimes (maybe 0.1% of the time), you still have to pay import fees regardless (around $20 then). Sadly, we cannot be held responsible for that and that has to be paid. Nonetheless, we always try to declare the packages under the country’s tax-threshold if that’s possible, but sometimes declaring the package too low means that it will most likely be seized, and hence somtimes we cannot do it
5. Triangle shipping
For those of you who would rather fully avoid customs, we offer a triangle shipping option. Triangle shipping means that we ship your parcel to our Agent in Europe, who then reships it to you. Packages shipped from within Europe don’t get inspected in other european countries like those coming from China. Triangle shipping takes more time and has extra fees, which differ from country to country. When purchasing an item, you can choose triangle shipping for your country and see how much it costs.
6. Ordering Process
1) All orders are processed within 1-10 business days. Some special products need to be produced or might be out of stock, which takes longer. We will inform you right away if the items you purchased are out of stock.
2) We will send QC pictures to you in your account on the website.
3) Check the tacking number on your account on the website a couple of days after you tell us to ship.
7. Where are you based?
China
Further notes：
1) We need about 2-5 days to process your order and send you Quality Check pictures. You can find the Quality Check pictures in your account once it’s available.
2) After we have shipped, it takes 3-5 business days for the shipping company’s system to update the logistics information of the parcel (in order assure that your parcel will arrive safely, we ship the parcel to the transfer point first and then to you, which takes time of course.) You can find the tracking number on our website in your account.
3) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues5